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Procedure to make representations before Ombudsman
Representation should be in writing duly signed by the complainant with his name and address.
Representation should be supported with affidavit.
True copy of order of Forum and original complaint made before Forumshould be attached. Enclosed documents should be certified copies of the original documents.
The representation before Ombudsman should be submitted within 30 days from the date of order of Consumer Redressal Forum (CGRF).
Copy of representation should be submitted at the office of Ombudsman. Copy of representation should be submitted to all respondents.
If the complainant is required to pay any amount according to the order of Forum, one-third of such amount should be deposited by complainant and proofs should be attached along with the representation.
The matter should not be pending before the competent Forum or any other court, tribunal, arbitrator or any other authority.
All representations should be with a sufficient cause, reasonable diligence causing the consumer prima facie loss and damages / inconvenience.
Representation may be submitted in English or in any local language.