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Procedure to make representations before Ombudsman

  • Representation should be in writing duly signed by the complainant with his name and address.
  • Representation should be supported with affidavit.
  • True copy of order of Forum and original complaint made before Forumshould be attached. Enclosed documents should be certified copies of the original documents.
  • The representation before Ombudsman should be submitted within 30 days from the date of order of Consumer Redressal  Forum (CGRF).
  • Copy of representation should be submitted at the office of Ombudsman. Copy of representation should be submitted to all respondents.
  • If the complainant is required to pay any amount according to the order of Forum, one-third of such amount should be deposited by complainant and proofs should be attached along with the representation.
  • The matter should not be pending before the competent Forum or any other court, tribunal, arbitrator or any other authority.
  • All representations should be with a sufficient cause, reasonable diligence causing the consumer prima facie loss and damages / inconvenience.
  • Representation may be submitted in English or in any local language.